Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us when you use our services:

Personal Identification Information

• Full name (first name, last name)
• Date of birth and gender
• Nationality and country of birth
• Marital status

Passport Information

• Passport number
• Country of issue, issue date, and expiry date

Contact Information

• Email address
• Phone number
• Residential address (street, city, province/state, postal code, country)

Travel Information

• Purpose of visit
• Intended travel dates and length of stay
• Travel history to Canada

Background Information

• Previous visa refusals or immigration history (as provided by you)
• Declared criminal history (as provided by you)

Automatically Collected Information

• IP address and browser type
• Pages visited and time spent on the site
• Cookies and similar tracking technologies (see Section 7)

2. How We Use Your Information

We use the information we collect to:

• Process and assist with your Canada eTA application
• Communicate with you about your application status
• Provide customer support and respond to your inquiries
• Process payments for our services
• Comply with legal obligations and applicable laws
• Improve our website and services based on usage patterns
• Detect and prevent fraudulent or unauthorized activity
• Send service-related notifications (never unsolicited marketing without your consent)

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Immigration authorities: As necessary to process your eTA application with IRCC on your behalf.
• Payment processors: Your payment information is handled by PCI-DSS compliant payment providers. We do not store your full credit card details.
• Service providers: Trusted third-party vendors who assist us in operating our website and delivering services (e.g., email delivery, cloud hosting) under strict confidentiality agreements.
• Legal requirements: When required by law, court order, or governmental authority.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with applicable legal obligations.

• Application data is retained for a minimum of 7 years for legal and audit purposes.
• You may request deletion of your personal data subject to legal retention requirements.
• Anonymized or aggregated data may be retained indefinitely for analytical purposes and does not identify you.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• 256-bit SSL/TLS encryption for all data transmitted through our website
• Secure, encrypted storage of personal data
• PCI-DSS compliant payment processing
• Regular security audits and vulnerability assessments
• Strict access controls — only authorized personnel can access your data

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data, subject to legal retention requirements.
• Right to object: Object to the processing of your personal data for certain purposes.
• Right to data portability: Request a machine-readable copy of your personal data.

To exercise any of these rights, please contact us at support@travelclearance.com. We will respond within 30 days.

7. Cookies

Our website uses cookies and similar tracking technologies to enhance your experience. We use:

• Essential cookies: Necessary for the website to function properly (e.g., session management, form security).
• Analytics cookies: To understand how visitors use our website and improve our services (e.g., Google Analytics).

You can control cookie settings through your browser. Disabling certain cookies may affect website functionality.

8. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. International Transfers

Your information may be processed in countries other than your country of residence, including Canada. We ensure that any international transfer of personal data complies with applicable data protection laws and that appropriate safeguards are in place.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy team: