Terms of Service

1. Nature of Our Service

Travel Clearance ("we", "us", or "the Company") is an independent third-party travel assistance service. We are not affiliated with, endorsed by, or connected to the Government of Canada, Immigration, Refugees and Citizenship Canada (IRCC), the Canada Border Services Agency (CBSA), or any other government authority.

Our service provides guidance, form assistance, and application review to help travelers apply for Canada's Electronic Travel Authorization (eTA). You may apply directly through the official Government of Canada website at no service charge. By using Travel Clearance, you are purchasing our assistance service, not a government service.

Travel Clearance does not guarantee the approval of any visa, eTA, or travel authorization. Approval decisions are made exclusively by the relevant government authority. Our role is to assist in the preparation and submission of your application.

2. Service Fees

Travel Clearance charges a service fee of $49 USD per eTA application. This fee covers our guided application form, review by our team, submission coordination, status monitoring, and customer support services.

The Government of Canada separately charges an eTA application fee of $7 CAD. This government fee is paid directly to the Government of Canada and is not collected by Travel Clearance. You will be informed of this fee during the payment process.

All fees are clearly disclosed before payment. By proceeding with payment, you confirm that you have read and understood the fee structure.

3. No Guarantee of Approval

Travel Clearance does not guarantee that your eTA application will be approved. Approval is solely at the discretion of Immigration, Refugees and Citizenship Canada (IRCC) and is subject to their policies, procedures, and eligibility criteria, which may change without notice.

An approved eTA does not guarantee entry into Canada. The Canada Border Services Agency (CBSA) officer at the port of entry retains the authority to deny entry at their discretion.

4. Accuracy of Information

You are responsible for providing accurate, complete, and truthful information in your application. Travel Clearance reviews applications for completeness and common errors but is not responsible for inaccuracies, omissions, or false information provided by the applicant.

Providing false or misleading information in a Canadian immigration application may constitute a criminal offense and may result in a permanent ban from Canada. Travel Clearance accepts no liability for the consequences of inaccurate information provided by applicants.

5. Refund Policy

Our refund policy is as follows:

• Full refund if you cancel within 24 hours of purchase and before processing has begun.
• 50% refund if your application has been reviewed but not yet submitted to the government.
• No refund once your application has been submitted to the government, as our service has been fully rendered.

Government fees are non-refundable once paid to IRCC, regardless of the outcome of the application. Please see our Refund Policy for complete details.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Travel Clearance and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost travel arrangements, flight costs, accommodation costs, or other travel-related expenses arising from:

• The rejection, delay, or cancellation of an eTA application
• Denial of entry to Canada by CBSA officers
• Changes in government policy or procedures
• Inaccurate information provided by the applicant
• Technical failures beyond our reasonable control

In any event, our total liability to you shall not exceed the service fee you paid to Travel Clearance.

7. Intellectual Property

All content on the Travel Clearance website, including text, graphics, logos, and software, is the property of Travel Clearance and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Privacy

Your use of our service is also governed by our Privacy Policy, which is incorporated by reference into these Terms of Service. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.

10. Changes to Terms

Travel Clearance reserves the right to modify these Terms of Service at any time. Changes will be effective upon posting to this page with an updated effective date. Your continued use of our services after changes are posted constitutes your acceptance of the revised Terms.

11. Contact Us

If you have questions about these Terms of Service, please contact us at: support@travelclearance.com